Refund Policy
Information about returns, exchanges, damaged items and refunds for orders placed with ZORVIQ.
Please inspect your order after delivery and contact ZORVIQ support as soon as possible if you receive an incorrect, damaged or defective product.
1. Return Eligibility
A product may be eligible for return or exchange when it meets the applicable return conditions communicated by ZORVIQ.
Generally, returned products should be unused, unworn and in their original condition with packaging, tags and accessories where applicable.
2. Non-Returnable Products
Certain products may not be returnable for hygiene, safety or product-condition reasons. This may include opened or used fragrances, personal-use products or items specifically identified as non-returnable.
3. Damaged or Incorrect Orders
If you receive an incorrect, damaged or defective item, please contact customer support and provide your order details.
We may request photos, videos, packaging information or other reasonable evidence to verify the issue.
4. Exchange Process
Eligible products may be exchanged subject to stock availability and applicable conditions. A replacement size, colour or product cannot always be guaranteed.
5. Refunds
Once an approved return has been received and inspected, an eligible refund may be processed using the applicable refund method.
The time required for funds to appear may vary depending on the payment method, bank or payment provider.
6. Cash on Delivery Orders
Where a refund is approved for a Cash on Delivery order, customer support may request appropriate account or payment details to process the refund.
7. Shipping Charges
Original delivery charges and return shipping costs may be non-refundable unless the return is due to an incorrect, damaged or defective product for which ZORVIQ is responsible.
8. Sale Items
Sale, promotional or clearance products may have different return or exchange conditions. Any applicable restrictions should be checked before placing an order.
9. How to Request a Return
To request help with a return, exchange or refund, contact ZORVIQ support with your order number and details of the issue.